FAQ

BEFORE THE SHOOT

How do I book?

Please use my booking form here.

What happens after I book? I will make sure you are 100% prepared for the shoot and you are feeling confident and comfort. Please download the Preparation Guide.

You can use my scheduler to book in.

How and when do I pay?

You may use Paypal or direct bank transfer (EFT). If you’re paying via EFT, please let us know. Please pay within 24 hours of booking to secure your place. Details given once you book.

Can I reschedule?

Yes.

What if I cancel my booking?

Cancelling over 72 hours means a full refund. Less than that incurs a 30% admin fee (plus PayPAl fees if you chose that payment method)

Can I extend or upgrade my shoot?

Yes, please give as much lead-time as possible.

THE SHOOT

Where is your studio located?

I am located at 9 Renwick street Alexandria, Sydney, just near Australian Technology Park.

Is there parking nearby?

Yes, there is always plenty of two-hour non-metered parking in the area.

Are you located close to public transport?

Yes, I am a short walk from Erskineville and Redfern train stations and one block from the 380 bus route from the Sydney CBD.

Do you provide hair and makeup services?

Yes I do. These services do cost extra for all sessions. I work with professional makeup and hair stylists.

What do I wear?

Your included downloadable PDF preparation guide will explain everything.

Do you do location shoots? 

Yes. I can travel throughout the Sydney Metro area. I can come to your office, home office, studio or any location. (Weather dependent of course!)

Do you shoot inside or outside?

I love to work in both natural and artificial light.

AFTER THE SHOOT

Do you use Photoshop to manipulate my images?

Yes. With all sessions I do basic photo editing to enhance the image to make you look your best. This includes correcting colour temperature, exposure, sharpness, contrast, as well as cropping. For more advanced manipulation, a small service fee is charged. Please mention this at your initial consultation.

How long does editing take? When do I get my images?

Turnaround on images is usually 2-4 days. Generally no more than 1 week.

What image formats do I receive?

You will receive high resolution (300dpi around 6000 x 3000 px) JPG files, perfect for printing, and also resized (1500 x 1000px 72dpi) JPG copies for web/ social media use. If you prefer TIFF files, we can send those instead.

How do I choose my images?

After the portrait photography session I will shortlist your session to approximately 8 to 10 best images (Express Session) or best 25 to 30 images (Premium/Location) or the best 50+ (V.I.P Session). This shortlist will then be emailed directly to you as your ‘digital proofs’ to review. Make your selection and reply via email.

Can I get prints?

If you would like prints made, I highly recommend Pixelperfect.

Who owns copyright of the images?

We share copyright of the images. You can use, reproduce and publish your photos however you like, including for commercial purposes. (If you would NOT like me to use your images in my promotional material or on social media, please let me.)

How do I get my images and what is Dropbox?

Dropbox is a file sharing service. You will be sent a link, and then you can access and download your files. Easy, simple and fast.

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